Customer Service
What sets CopyRight, Inc. from all the Rest? Easy!
- There will always be a live person to answer your calls: CopyRight, Inc. believes that in order to best serve our customers a live person should answer the phone in REAL TIME in order to serve you as quickly and as completely as possible.
- LIFETIME PERFORMANCE GUARANTEE - CopyRight, Inc. provides a 7-year/2 million copy guarantee on all new Digital Units purchased or leased and provides a 5 -year/1-million copy Guarantee on all purchased or lease Pre-Owned Units!!
- Our Service Department Representatives are Factory Trained and Network Knowledgeable. There is always a Service Representative in -house for any service or network questions you may have.
- Fast Response Time: if a customer requests service in the a.m. one of our Representatives will be out that afternoon; if you call a service request in the afternoon a representative will be out the next morning. We offer a 4 - HOUR GUARANTEED RESPONSE TIME on Down Units of 4 -Hours or less – if we do not meet that time frame, CopyRight, Inc. will give customer a case of paper on us!!!
- Inventory: We always keep a stocked Inventory of parts and supplies in order to always keep our customers equipment up and running!